Front Office Agent Internship

Front Office Agent Internship

As a Front Office Agent, you will be a part of the day-to-day operations in our hotel that ensures a memorable experience for our guests.

Operational Support Agent position requires hands-on approach on a wide range of operational tasks including  guest support and problem resolution. Your role will involve constant collaboration with different teams and team-members.


Guest Services

  • Welcoming guests,
  • Help with check-in and check-out if needed,
  • Assist guests with inquiries, requests, and information about the hotel and its amenities.
  • Handle guest complaints and issues promptly, striving to resolve them to the guest’s satisfaction.

With the help of our Reservations center :

  • Maintain a clear understanding of room availability and rates.
  • Collect payments, process credit card transactions, and provide receipts.
  • Maintain accurate records of guest accounts and financial transactions.

Property Maintenance :

  • Relay messages and information to guests and other hotel departments as needed.
  • Assistance with logistical and technical issues (changing lightbulb, modifying smart locks etc.)
  • Opening properties to repairmen and building maintenance crew
  • Regular check of home appliances in the rooms (kettles, coffee machines etc.)

Administrative Duties:

  • Keep the front desk area clean, organized, and well-stocked with necessary supplies.
  • Complete daily reports and paperwork accurately.

Security and Safety:

  • Monitor the front entrance and ensure only authorized individuals enter the hotel.Follow security and safety protocols, reporting any suspicious activity or incidents to management.


  • Following orders received from City Manager regarding operational tasks, daily schedules and on-field support needed, Support in other tasks assigned by managers,
  • Reporting to Management on the assigned tasks,
  • Using the Company’s software and tools on a daily basis.


  • Working flexibility (working in shifts and outside regular working hours)
  • Good / Basic communication skills (verbal and written) – English,
  • Good teamwork and organizational skills,
  • Proactive, reliable and responsible person,
  • Ability to understand, follow and execute orders
  • Strong customer focus and service mindset
  • Basic PC skills
  • Knowledge of other foreign language (besides English) is an advantage.


Terms: 5-days working week

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