Housekeeping & Operational Support Agent

Housekeeping & Operational Support Agent

Zagreb, Croatia

As an Housekeeping & Operational Support Agent, you will be a part of the day-to-day operations team that ensures a memorable experience for our guests. Housekeeping & Operational Support Agent position requires hands-on approach on a wide range of operational tasks including cleaning, guest support and problem resolution. Your role will involve constant collaboration with different teams and team-members.


Following orders received from City Manager regarding operational tasks, daily schedules and on-field support needed,

Cleaning and preparing properties before the arrival of guests including refill of the stock of the durable amenities and products (coffee, tea, soap etc.)

Assistance with dispatch and & pick-up of the linen, towels, and amenities (bringing and taking linen from the apartments when necessary)

Guest Experience services- communication, coordination and maintenance of the relationships with guests, communicating details about the city, properties and company’s policies,

Support Company’s clients during their stay in the properties,

Property Maintenance :

  • Assistance with logistical and technical issues (changing lightbulb, modifying smart locks etc.)
  • Opening properties to repairmen and building maintenance crew
  • Regular check of home appliances in the apartments (kettles, microwaves etc.)

Support in other tasks assigned by managers,

Reporting to Management on the assigned tasks,

Using the Company’s software and tools on a daily basis.


  • Working flexibility (your responsibilities will include working weekends and after regular office hours),
  • Good / Basic communication skills (verbal and written) – English,
  • Good teamwork and organizational skills,
  • Proactive, reliable and responsible person,
  • Ability to work under pressure with short deadlines
  • Ability to understand, follow and execute orders
  • Strong customer focus and service mindset
  • Basic PC skills
  • Knowledge of other foreign language (beside English) is an advantage,
  • B Driver’s Licence is a plus for this position.


Localisation : Zagreb, Croatia
Conditions: working 5 days a week.

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